Sometimes, returns are inevitable and any customer desires to make purchases from stores that accept returns. If you are a fan of Nordstrom, you may be wondering if the store accepts returns. Here is a deep dive into Nordstrom’s returns policy.
Does Nordstrom accept returns?
Fortunately, Nordstrom currently accepts returns of any items purchased in-store or online. Below is a list of the convenient options:
Return to a store
If there is a Nordstrom store near you, then this option is perfect for you. Just take the items to any open store and go to the customer service, express services, or any other register for help. You can expect a refund in 5-7 business days.
Send by mail
In this option, begin your return process online. Then, ship the items with the prepaid shipping label that Nordstrom will email to you to print. Your return will be processed in 10-14 business days and you can expect refunds thereafter in 5-7 business days.
Drop off curbside
This option also requires you to start the process online. Use any contactless curbside returns available at Nordstrom stores to drop off your items. You can expect refunds in 5-7 business days. However, Nordstrom does not accept returns of designer items, fine jewelry, Nordstrom Rack items, or opened baby gear curbside.
How does Nordstrom handle returns?
Nordstrom handles returns on a case-by-case basis to guarantee customer satisfaction. Their Philosophy is to deal with their customers reasonably and fairly. Therefore, they also apply refunds to the tender you purchased the returned items.
You will, however, need to provide a record of the sale to receive a refund. If your record of sale is unavailable, they ask for your identification and provide a refund at Nordstrom’s gift card’s current price.
Does Nordstrom take everything back?
Nordstrom does its best to take care of its customers and reserves the right to accept or refuse a return. Items like special-occasion dresses or designer items should be returned in the same condition as when you received them, including all packaging and tags still attached. Unfortunately, this means that Nordstrom cannot accept your return if you remove a tag.
Is there a time limit for Nordstrom returns?
Fortunately, the store does not have a specified time period within which returns should be made.
How does Nordstrom process returns if payment was made via PayPal?
Nordstrom credits your refund to the PayPal account you used to purchase. However, you may receive your refunds in different amounts if you have purchased a Nordstrom gift card or note. In addition, if you make your return in-store, you receive your refund as a Nordstrom gift card.
Can I make international returns?
Yes, you can make international returns, but you will need to contact Nordstrom customer service to request a Return Merchandise Authorization form. This especially applies when using Borderfree to make the return and for a refund that includes tariffs, taxes, and duties.
Complete the form and mail it alongside your item to Borderfree. It is important to note that purchases made with Borderfree do not qualify for free returns or exchanges and have a different return process. Additionally, if you make an international return directly to Nordstrom, you will receive a refund for your item from Borderfree but without duties, tariffs and taxes. If you feel you made the wrong purchase at Nordstrom, simply return the item and get a refund or exchange.